Capital Region of Denmark Medical Helpline
Phone number:
1813 Are you having trouble reaching the medical helpline? Learn more about private medical helplines hereImportant information
All contact with the Medical Helpline starts by phone. You will speak with a doctor or a nurse. 1813 is always open.
When you call, always have your yellow health insurance card/health card ready.
Telephone advice
Telephone advice
When you call the out-of-hours Medical Helpline, you will be connected directly to a doctor asking for your personal identification number and requesting information about your symptoms. It is important to have measured your temperature rectally if there is suspicion of infection or inflammation.
The doctor will determine whether the telephone consultation is sufficient or if you should be examined at one of the clinics.
The doctor will assess whether a home visit is necessary.
The doctor will often recommend that you contact your doctor.
Clinic consultation
Clinic consultation
If the doctor deems that you should be examined, you will be referred to one of the out-of-hours Medical Helpline clinics.
Remember to bring your yellow health insurance card/health card and information about the medication you usually take.
Consultation addresses
(By appointment after phone consultation)
Consultation addresses
(By appointment after phone consultation)
Amager - Akutklinik
Kastrupvej 63, 2300 København S
Amager Hospital
Entrance 17
akutklinikken - amager
Bispebjerg - Akutmodtagelse
Nielsine Nielsens Vej 41E, 2400 København NV
Bispebjerg Hospital
Akutmodtagelsen
Bornholm - Akutmodtagelse
Ullasvej 8, 3700 Rønne
Bornholms Hospital
Stairway B
Akutmodtagelse
Frederiksberg – Akutklinik
Nordre Fasanvej 57 - Vej 2, 2000 Frederiksberg
Frederiksberg Hospital
Entrance 3A
Velkommen til Akutklinikken
Frederikssund – Akutklinik
Frederikssundsvej 30, 3600 Frederikssund
Nordsjællands Hospital – Frederikssund
Akutklinikken i Frederikssund
Gentofte – Akutklinik
Gentofte Hospitalsvej 2B, 2900 Hellerup
Gentofte Hospital
Akutklinik (Skadestue)
Herlev – Akutmodtagelse
Borgmester Ib Juuls Vej 101, 2730 Herlev
Herlev Hospital
Akutmodtagelse - Ring 1813
Hillerød – Akutmodtagelse
Dyrehavevej 29, 3400 Hillerød
Nordsjællands Hospital - Hillerød
(Entrance via Bakkedraget)
Akutmodtagelsen - Hillerød
Hvidovre – Akutmodtagelse
Kettegård Alle 30, 2650 Hvidovre
Hvidovre Hospital
Center A
Akutmodtagelsen
Helsingør – Sundhedshus
Birkedalsvej 35a, 3000 Helsingør
Helsingør Sundhedshus
Akutklinik I Helsingør Sundhedshus
Glostrup – Akutklink
Valdemar Hansens Vej 11, 2600 Glostrup
Rigshospitalet – Glostrup (Glostrup Hospital)
Akutklinikken
Home visits
Home visits
When the doctor deems it necessary, a doctor will visit you at home. This occurs in cases where your illness, age, or other factors make it necessary.
A home visit cannot be demanded.
Online Medical Consultation with EYR
Online Medical Consultation with EYR
If you can't wait for an appointment with your general practitioner, you can get a video consultation with a doctor from EYR.
The doctors can assess your health issues, provide advice, and prescribe medication (however, not for addictive substances).
If your condition requires a physical examination or tests such as blood samples, the doctor will refer you to the emergency medical service or your general practitioner.
If your condition is so serious that it requires immediate treatment, you should contact 112 right away.
The video consultation is set up by downloading the EYR app and logging in with MitID. You can then choose a time and doctor or queue for the next appointment.
The wait time is short, often within 10 minutes.
EYR video consultations are available on weekdays from 8-22 and on weekends and public holidays from 10-22.
An online consultation with EYR costs 300 DKK.
However, many can have the consultation cost covered by their insurance company.
On the website, you can see if your insurance company covers the service.
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